Service Recovery - The Seven Step Process

Service Recovery - The Seven Step Process

Despite our best efforts to efficiently organize our operation and train employees, situations will inevitably arise when customers/guests/members are dissatisfied or unhappy with service and/or products offered. Whether we feel the problem is legitimate or unwarranted is of no consequence. The customer is not satisfied and our only concern is changing the outcome by making a speedy and gracious recovery to his or her complete satisfaction.

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