Take Charge without Taking Prisoners

Take Charge without Taking Prisoners

A few years ago, I was waiting for a table at a restaurant on Hilton Head Island, when I witnessed an employee incident that amazed me. The restaurant appeared to be very understaffed and it was clear that the manager was stressed to say the least. As another employee showed up to work, the manager immediately confronted her, telling her she was late and must learn to be on time, or otherwise she would be written up. The employee laughed and replied to the effect that “there are more jobs available on this island than there are people to work them, so back off if you want me to wait tables tonight, or I will go right down the road to another restaurant where they won’t hassle me.”

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