List of Tens - Uncovering Your Issues and Opportunities

Lists of Tens - Uncovering Your Issues and Opportunities

David Letterman is famous for the Late Show Top Ten, a humorous compilation of 10 items usually relating to some prominent topic of the day. Hospitality managers can also use lists of ten to uncover issues and opportunities as part of a process of continual improvement in operations. It’s a simple matter of asking employees to list their top ten “whatevers.” Recognizing that employees are often the people most familiar with an establishment’s challenges due to their intensive laboring in the details of the operation, I have found that asking for anonymous submissions will yield the most truthful and helpful information about what needs fixing or improved.

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