Assert Your Competence and Authority with Club Benchmarks

Assert Your Competence and Authority with Club Benchmarks

At one time or another every club manager’s abilities are challenged by a pointed question from a committee or board member. For example: Mrs. Johnson, a member of the clubhouse committee, asks in a sharp tone, “Mr. Smith, why don’t you do a better job of training your waiters in the dining room?” While there are certainly many possible responses to this complaint disguised as a question, consider the benefits of a reply like this:

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