Articles

Operations Articles

The following articles are provided to enhance understanding of best practices, innovative ideas, and emerging trends in hospitality operations. Hospitality Resources International site members may click on a link to access the article.

     
  • Why Respect is Overrated

    by Donna Hicks, PhD

    As a conflict resolution specialist with 20 years of experience facilitating peaceful talks between warring parties in the Middle East, Cuba, Sri Lanka, Colombia, and Northern Ireland, you’re probably surprised to hear that I think …

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  • Training Requirements in Hospitality Operations

    by Ed Rehkopf

    All who work in the service business understand that operations are both people-intensive and detail-intensive. It takes a lot of employees to provide the requisite levels of service and every aspect of service involves many …

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  • Quality and Service

    by Ed Rehkopf

    I have yet to come across a hotel, resort, restaurant, club, golf course, or management company that doesn’t claim to offer its members - extraordinary, legendary, remarkable, superb or world-class (your pick the one) levels …

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  • Our Club Members

    by Ed Rehkopf

    All of us who work at the club from General Manager to Supervisors to Cart Attendants to Servers are here to provide service to our members. They are our ultimate bosses. Treat them accordingly. Our …

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  • What Employees Appreciate More Than a Paycheck

    by Steve Tobak

    Given my background, it should come as no surprise that I’ve long been an observer of what motivates people, empowers them, and makes them happy to come to work. Besides the paycheck, here are nine …

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  • The Club Membership Director and Member Relationship Management Program

    by Ed Rehkopf

    To ensure that the strongest member relationships are built and maintained, it is necessary to place as much focus on member relations as on other critical areas of the club’s operations. This can be done …

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  • Structure for "the Groove" and Avoid "the Rut"

    by Ed Rehkopf

    While there are few things as satisfying as overcoming obstacles to improve a hospitality operation, the larger challenge that never goes away is how to keep the spirit of renewal alive over time. This is …

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  • A Representative List of Employee Work Policies

    by Ed Rehkopf

    Every hospitality operation will have a number of employee work policies to guide employee behavior and performance. While these may vary significantly from property to property, here is a representative list of topics to cover:…

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  • Club Reserve Accounts - Pay Now or Pay Later?

    by Michelle Tanzer

    Reserve accounts are established and maintained by Clubs to hold funds for the long-term or deferred maintenance and replacement of any assets that the Club owns or is responsible for maintaining. …

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  • It's Closing Time at the Club

    by Ed Rehkopf

    It’s been a long day for John the General Manager. He arrived early this Friday morning and had a full day of meetings, including discussions with the architect regarding some planned renovations of the kitchen …

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  • When is a Private Club Not a Private Club?

    by Michelle Tanzer

    The Aftermath of Spokane - The verdict in favor of the female members exceeded $575,000 and forced the club to file for bankruptcy protection.…

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  • Nailing Your Pay Cost Budget!

    by Ed Rehkopf

    “Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control …

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  • The Book Every Hospitality Manager Should Read

    by Ed Rehkopf

    Once in a great while a book comes along that is so timely, relevant, and important that it should be read by all business leaders. One such book is Jim Collins’ Good to Great – …

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  • A Major and Much-Needed Enhancement to Club Management Systems

    by Ed Rehkopf

    Several years ago I wrote an article entitled, Do You Know What Your Club Management System Can Do?, in which I listed additional features that I would like to see included in management system software. …

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  • Coaching Your Way to Excellence

    by Ed Rehkopf

    Every team in the NFL is loaded with talented players who by their athletic prowess, physical conditioning, and demonstrated abilities over years of competition, have risen to the pinnacle of their profession. Yet despite their …

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