White Papers

Click on the link below to take you to the appropriate material.

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  • Basic Accounting & Financial Management
  • Employee Development & Disciplinary Guides
  • Employee Empowerment
  • Labor Cost Controls
  • Managers' Handbook
  • Organizational Values
  • The Quest for Remarkable Service
  • 101 Tips to Improve Your Club Operations
  • Standards, Policies and Procedures
  • Disciplined Hiring
  • Employee Handbook
  • Basics of Benchmarking
  • Tools to Beat Budget
  • Internal Controls
  • Training Plan
  • Club Safety Plan
  • Club Opening Plan
  • Operational Audit Checklist
  • How Technology is Changing the Way Clubs Hire