Training on the Go! - A direct line to restaurant profits?

Two years ago, the Peninsula Yacht Club was selected to be the club to implement the Club Resources International Training on the Go (TOG) Program. Initially, the TOG program was met with some resistance from the front of house staff. They felt that the program was another monotonous program whereby the dining room managers preach F&B mechanics to them for what seemed like hours. Upon the staff’s recommendation, I changed the program’s delivery and made it involve the servers and bartenders more than the dining room managers.

Members may read full article, please login