The Daily Line-up

The Ritz-Carlton Hotel Company (renowned for its “legendary service” and selected as the No. 1 training company in the U.S. for 2006 by Training Magazine) reinforces its service principles every day during every shift in every one of their properties world-wide. Every employee, from senior executive to most recently hired worker, attends the “Daily Line-up” where values are discussed in the context of their jobs and departments. To further reinforce the culture of service every employee carries a pocket card summarizing core values.

Members may read full article, please login