The following articles are provided to enhance understanding of best practices, innovative ideas, and emerging trends in club operations. Members may click on a link to access the article.
Are We Past the Heyday of Private Clubs?
by Matt Doyle
If you own a country club or golf course, you may be asking yourself, “Why?’” Actually, it’s more likely you’re asking yourself “what the heck is going on in my industry?” These are turbulent times. …
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Priming the Pump
by Don Vance, CCM
Everyone’s always on the lookout for new talent. But the smartest employers who want to hire the best people recruit a pre-qualified candidate pool of potential employees before they ever need to fill a job. …
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Getting Their Proper Rewards
by Don Vance, CCM
In today's economic climate, success in the club and resort industry hinges more than ever on first assembling, and then directing, a top-notch staff that can maximize operating efficiencies while providing the great service that …
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Hiring a Tennis Director
by Mark McMahon
This article is targeted towards club managers and owners and addresses several considerations managers should explore before defining their search criteria for a new Tennis Director. These ideas might also provide useful information for tennis …
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Ten Steps to a More Profitable Food Operation
by Ed Rehkopf
While creativity and innovation are hallmarks of a truly outstanding culinary experience, it is a daily focus on the basics that makes a foodservice operation profitable. The following ten basic guidelines are taught in every …
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Getting the Right People on the Bus
by Ed Rehkopf
For those of us struggling with the daily challenges of our operations, the question arises, “How do we know we are getting the right person on the bus?”…
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Take the Time . . . When You Sign
by Mark Clayton
Life has become full of paperwork. Sometimes that paperwork seems to be in the way of doing everything else, but when it comes to approving invoices for payment it is critical that paperwork always be …
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The Shift Log
by Ed Rehkopf
Because clubs are open 6 or 7 days a week for extended hours, it is a challenge for supervisors to consistently communicate important information to employees working varying shifts. In addition, things that happen on …
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Active and Engaged Management
by Ed Rehkopf
If you are interested in advancing your career, the easiest and quickest way to do so is to add value to your employer. When you consistently demonstrate your ability to take initiative, solve problems, and …
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Freedom to Fail
by Ed Rehkopf
Pete Dawkins (West Point class of 1959, Heisman Trophy winner, First Captain of the Corps of Cadets, in the top of his class in academics, with a distinguished military career) as a Captain wrote a …
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Prohibited Interview Questions
by Ed Rehkopf
If you are considering hiring some new employee, be sure you know what you can and cannot ask during a job interview. You don’t want a hiring discrimination lawsuit bringing your business to a screeching …
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Six Steps to Effective Budgeting
by Don Vance
When our owners or Boards issue invitations to the “annual budgeting dance,” we all struggle, as busy club managers and department heads, with never feeling we have enough time to give this important planning exercise …
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Economic Stimulus . . . at the Tennis Courts
by Mark McMahon
With the economy impacting how club members and tennis players in general measure the value of where disposable income is spent more than ever, tennis directors need to revisit how they define the "value" of …
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Hand in Glove: Benchmarking and Budgeting
by Ed Rehkopf
The first step in establishing an operating budget is to forecast revenues. Until some measure of anticipated income is projected, the level of variable payroll and operating expenses is pure guesswork. For existing operations it …
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Managing Your Boss
by Ed Rehkopf
Just as a leader must manage available human, capital, and material resources to accomplish the mission, to be truly successful you must also manage the perceptions of superiors, in particular your immediate boss.
Why is this …
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