WHAT I EXPECT FROM MY CLUB MANAGEMENT TEAM  Regardless of backgound, education, and work experience, your management team must know what you expect of them in all situations. To ensure consistency in the operation and how employees interact with members, managers must have a common understanding of the club's standards, policies and procedures. This means you must communicate your requirements for leadership, management disciplines, service standards, and performance. Click here for more information.

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• The Soft StuffSat, 08 Jun 2019

• The Hospitality ChallengeSat, 25 May 2019

• Why Service-Based Leadership MattersSat, 04 May 2019

• Leadership – Consistency and Common DecencySat, 20 Apr 2019

• 2020 PGA Merchandise Show & ConventionJan 21, 2020 - Jan 24, 2020Orlando

• 2020 Golf Industry ShowJan 25, 2020 - Jan 30, 2020Orlando

“I have been going through the Club Resources site today and came across all of the great articles and educational items featured on the site. The guides on customer service, employee and member relations and the empowerment of your employees are great refresher courses on the core of the club industry – service. I have forwarded these articles to many GM’s and Membership Directors already.”

- Michelle M Cook Director of Marketing and Vendor Relations International Club Suppliers

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• ClubPay will Receive “Excellence in Achievement Award” at the CMAA World Conference