ThursdayMay 232013

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Expectations - Mgmt Team(3).jpgWHAT I EXPECT FROM MY CLUB MANAGEMENT TEAM       This 132-page spiral-bound book describing leadership, management disciplines, service, and performance expectations, is a must read for any club general manager wishing to bring his or her club to the highest state of performance.  A perfect tool for training managers and getting everyone on the same page. One of our topsellers!
Preview here and purchase here.

Editor's Comments

In case you've noticed:  Due to the overwhelmingly positive response we've received to the content of this website and recognizing the common issues faced by hospitality managers everywhere, we are expanding our subject matter to encompass the broader service industry. 

While we'll continue to address timely issues for private clubs we will also offer operational content for hotels, resorts, restaurants, and other service organizations.  In the near term we will be engaged in reorganizing the website content for ease of access and apologize for any inconvenience. During this period of flux and change, if you are having trouble finding something in particular on the website, please contact us; we are always happy to help.

Lastly, we are, as always, on the lookout for well-written articles with timely intelligence for hospitality operators.  Contact us with ideas or for submission instructions.

Contact us with your comments or feedback at info@hospitalityresourcesinternational.com.

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What They Are Saying

"As a new owner/manager in the club business I was starting from scratch to develop our operational systems. When I came across Club Resources International I was amazed at the complete system that was put together and available for purchase. After receiving and implementing the entire program in our operation, it has become an invaluable resource by which we run our entire club business. The Club Resources International club management systems will take years off trying to develop your own. I have found the information to be right on target for running a smooth operating club."

- Joe Godfrey, President, Foxland Harbor Golf and Country Club

Tip Of The Day

Supervisor’s Staff Notes

One of the most important things a supervisor can do to ensure meaningful employee development is to keep daily or weekly notes on the attitude, perfo... [read more]

Quote of the Day

"Without empowerment, an organization will never be a service leader. Empowerment is the most critical skill an employee can master and a company can drive in order to lure and keep customers."

John Tschohl